General Cyber Incident Response Plan

If a customer encounters a suspected cyber attack, the following steps should be taken:
 
During Working Hours:

• Report Immediately – Contact our support team via telephone 01749 685151 or email support@gatenbyservices.co.uk.
• Contain the Threat – If possible, disconnect affected devices from the network to prevent spread.
• Assess Impact – Gather details of the incident (e.g., affected systems, error messages, unusual activity).
• Escalation & Response – Our team will investigate, contain, and resolve the issue following our incident response protocol.

 
Outside Working Hours:

• Leave a Voicemail – Call 01749 685151 and leave a detailed voicemail.
• Email Notification – Send an email to support@gatenbyservices.co.uk outlining the issue.
• Initial Mitigation – If safe to do so, isolate affected systems from the network.
• Next Steps – A team member will review the message ASAP and respond with guidance.